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KMID : 1004620150210030347
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Clinical Nursing Research
2015 Volume.21 No. 3 p.347 ~ p.354
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The Effect of Clinical Nurses’ Communication Competency and Emotional Intelligence on Organizational Performance
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이영부:Lee Young-Bu
고명숙:Koh Myung-Suk
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Abstract
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Purpose: The purpose of this study was to investigate the effect of clinical nurses’ communication competency and emotional intelligence on organizational performance.
Methods: Two hundred and fifty nurses who currently work at two superior general hospitals in Seoul, Korea, participated in the study. Data were collected between March and April, 2015. Global Interpersonal Communication Competence Scale (GICC-15) developed by Hur (2003) was used to measure communication competency. Wong & Law’s emotional intelligence scale (WLEIS) developed by Wong & Law (2002) was used to measure emotional intelligence. Organizational performance scale developed by Brewer & Selden (2000) was used to measure organizational performance.
Results: The results were summarized as follows: 1) The means of communication competency, emotional intelligence and organizational performance were 3.61, 4.84, and 3.59 respectively. 2) There were positive correlations between communication competency, emotional intelligence and organizational performance. 3) The variance of organizational performance accounted for was 26.0% (adj R2=.26).
Conclusion: These findings suggest that developing human resources in nursing is important for better organizational performance.
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KEYWORD
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Communication Competency, Emotional Intelligence, Organizational Performance
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